Cant log into guitar lessons app

Help trying to cancel my subscription as app just wont load on reliably on a galaxy tab A. ( when it eventually loads I get a message that I’m logged out & restart app to log in) so I can’t log in to the account. I’ve installed bluestack a emulator & the app onto my PC but it wont recognise the account (maybe me getting it wrong) hopefully if I can stop the tablet app I can the set up a new account & use the it on the pc

Panic over finally accepted my login detail so now running on the pc emulator

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I’m unable to login to the Justin Guitar App on my iPhone. My subscription renewed in January, however, when I try and login now I get a message “There is no user record corresponding to this identifier. The user may have been deleted.”