Charged $129.99 for yearly app subscription but it doesn’t show in my account

JustinGuitar Lessons & Songs App Subscription support
1

Hi,

I was charged $129.99 for the JustinGuitar App yearly subscription, but I cannot find the subscription in my JustinGuitar account or access the paid features.

Charge shown on my bank statement:
JUSTINGUITAR APP 0445258259 FIN - $129.99
Date: May 30, 2026

I checked my account, but I don’t see any active subscription or purchase. Could you please help me locate the subscription, restore access, or cancel/refund it?

Thank you.

2

Hi!

first let’s see if you can locate the subscription info. You will have to look for that in the app.

Check this link that can help you locate it:
https://musopia.zendesk.com/hc/en-us/articles/7753890862748-I-have-a-subscription-but-the-app-can-t-recognise-my-account-or-purchase

Try the support chat if you still can’t find your account info (and ask your question there to make sure your question reaches Musopia as fast as possible)

Musopia Support chat

3 Likes
3

I checked again, but the 1-year subscription still does not appear in my account, and I still have not received a refund.

I have all the proof, including the payment record and screenshots. I either want my 1-year membership activated on my account or I want a full refund.

Please help me resolve this as soon as possible.

4

Are you checking on the Justin Guitar website? I think the app is completely different to the website so won’t show up on your account on the website. You need to download the Justin Guitar app and log in there i think.

You could also check out the FAQs or ask on the App part of the forum - Discuss the JustinGuitar Lessons & Songs App - JustinGuitar Community

5

Check your private messages please

1 Like
6

Hey – I’ve had this exact same issue. I’ve contacted admin multiple times but received no response. I purchased online, assuming that I would have the songs to play along with because I wanted to change the speed. I’ve been trying to sort this for a couple of weeks but I haven’t received a response.

7

Hey @DLR94
if you tried restoring your subscription
https://musopia.zendesk.com/hc/en-us/articles/7753890862748-I-have-a-subscription-but-the-app-can-t-recognise-my-account-or-purchase
and it didn’t work that way; reply to my private message

1 Like
8

@Ayaz42 and @DLR94 any progress in your cases?
I haven’t heard from you guys since these posts.