Disappearing videos

Hi - am on module 3 & 4 of theory course, part of beginners course and seems all the video’s have disappeared saying they do not exist. Anyone know if there is a problem?

Hey Surrinder,

Yeah mate, just had a look and there appears to be several missing across quite a few lessons.

I just contacted support via ‘Contact’. Perhaps do the same, so you’ll get a direct response.

Cheers, Shane

1 Like

Hi - can you please specify which video lessons and / or provide screenshots?

Tagging @larynejg too

@Surrinder @sclay

I spoke with Laryne about this today.
We both spent time trying to replicate the issue you describe but both found, independently, that all videos were working and available for us.

Lartne is aware of the problem from having received some email notifications too.

I would like to apologise to you both - and to anyone else suffering this issue.
It has been placed on the urgent / priority list for Kris, the web dev to seek a quick fix.

If you have any issues or cocerns - given this is affecting a subscription service, please do not hesitate to contact the team or tag us here.


1 Like