Hi everyone,
I’ve really enjoyed the courses—they’re excellent, and I’ve got nothing but positive things to say about the teaching.
However, I signed up for the app’s free trial and ultimately decided it wasn’t for me. I tried to cancel by contacting the email address that was provided, but I never received a response. Since then, I’ve tried several times through different contact methods and still haven’t had any reply.
Unfortunately, I’ve now been charged over £100 for a subscription that I won’t be using. I feel really let down by the lack of customer support, and at the moment it honestly feels as though I’ve been taken advantage of. I’m genuinely surprised that Justin would put his name to a service that handles customer issues this way.
Could someone from the team please reach out and help resolve this?