No response from app support team

Hi,

I wonder if someone can help. I contacted the Justin Guitar team on justin.feedback@musopia.net last week but I haven’t yet had any response. I am trying to reset my password for the app and I get a ‘password reset email sent’ but I don’t get the email. I’ve looked at my junk, I checked if I had this address blocked, but there is nothing that would stop me from getting emails from this or any other justinguitar-associated address.

I did get only one “reset your password” automated email after writing to justin.feedback, which might be in response to my query. However, the link didn’t solve my problem.

Can anyone from the Team please get in touch with me regarding this so that I can go back to using the app?

Taging @FannyJustinGuitar for help. I hope you guys will solve the issue soon :slight_smile:

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Tagging @LievenDV also

:slight_smile:

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Hi @Tatystardust
Check your primary email you use for the justinguitar.com site, as I will mail you there in a sec.

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Hi LievenDV,

Thank you! I’ve just replied to your email.