Justins app - unusual problem - I paid but it isn't showing and I can't access features

Discuss the JustinGuitar Lessons & Songs App Subscription support
1

Here are 3 pictures. Ist my payment to musopia. Second it asking me to pay again, third it saying, nevermind premium account found, and when I try to click the video I want, I get tossed back to the pay page. Can anyone help?

Screenshot_20240815_120837_Justin Guitar
Screenshot_20240815_120837_Justin Guitar720Ɨ1600 94 KB

Screenshot_20240815_120829_Justin Guitar
Screenshot_20240815_120829_Justin Guitar720Ɨ1600 193 KB

Screenshot_20240815_120415_Chrome
Screenshot_20240815_120415_Chrome720Ɨ1600 168 KB

2

@MusopiaApps should be able to sort this out.

4 Likes
3

Hi @Whiplash41594 ,

Can you please message us via justin.feedback@musopia.net so we can assist you with this? :slight_smile:

4

I already canceled it. I had it all year and didnt use it despite paying. I hope Iā€™m still welcome here. I waited when the app messed up but decided to discontinue paying while waiting. Already paid for this month. Thanks. Everybody has been great. I may resubscribe later.