I have had an absolutely miserable experience trying to use the new version of the app on a fairly new Galaxy Tab A. As other have noted it can be very unresponsive but worse yet for me, most of the time it won’t even load. Gets stuck at the the welcome screen or an all white screen.
It can’t be that hard to make an app work properly, PLEASE fix it.
When it does work it is great, but I am ready to give up on it.
I have same device. It is quirky on loading. I literally just keep tapping the first image and it eventually opens. Once opened, it functions fine. So…i try not to close it cuz i’m afraid one of these times it won’t open. Lol
I appear to be having the same issue getting teh app to start with my Samsung Galaxy S6 tablet
It was all working fine and now - presumably after an app upgrade - it sits on teh opening phot screen and eventually tells me that it is trying to connect to the server and to check my internet connection - which is fine for other apps on the tablet.
I have followed the advice below
Deleted and reloaded teh app
cleared every cache under the sun
restarted teh device many times
Hello Jim @jimali , could you please help and record your screen starting from launching the app and send the film to us via email@example.com?
Have you tried the tip from Karende, to keep tapping the first image? Did it work on your Tab?
I have a huawei Matepad 10.4 and a DooGee Android 10 phone. The Justin Guitar app runs clunkily on the phone and will not open past the blue picture of Justin on the tablet. This is an expensive monthly subscription app. Please advise me on how to make it run smoothly on my phone or actually run on my tablet… Or I would like a refund.
This issue still exists in the current version of the app on both a Pixel 6 Pro and a Samsung Galaxy Tab S7. The app is stuck on the loading screen and will only open once every 10 times (sometimes more attempts of force closing the app are necessary).
Rebooting, restarting the app and even reinstalling don’t really make a difference. It is not that hard to reliably get an app behind it’s splash screen. For now my subscription is paused which is a shame as the app itself ist great if it starts up.