Paid Subscription But No Service or Response

Discuss the JustinGuitar Lessons & Songs App Subscription support
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Hi… my wife subscribed for 1 Year on the Justin Guitar app on 29/12/25. Payment definitely went through and the receipt was received. However we’ve not received access to the service.

We emailed justin.feedback@musopia.net and have received absolutely no response. We actually emailed twice… once after the payment and again yesterday morning but it’s been absolute silence.

We are at the point now where we are about to lodge a dispute form with our bank because we have paid for a product we are not receiving. Has anyone else had an experience like this with Justin Guitar?

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@FannyJustinGuitar

Fanny

Would you look into this for Dale. I think someone else posted a similar issue recently, I expect it has not been looked at due to the holiday period and the startup of a new BLIM etc

Dale, I expect you will hear from them shortly, they are very helpful and if there is an issue will get it sorted. I had a discount problem myself and it was resolved.

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Thanks for tagging Fanny, Adrian. As a rule, we don’t tag in Justin.

@MusopiaApps PLEASE

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@Dalex82 Hello and welcome to the Community Daniel. I’m just sorry that it is a negative experience that brings you here.
@DavidP has tagged Fanny - one of the core people in the JustinGuitar team - and sent an email about your issue so I am confident that things will now move rapidly.
Richard :slight_smile:

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Hi @Dalex82!

Sorry for the trouble and delay in response. Please send me an email at fanny@justinguitar.com and include -

  • The email linked to their account
  • How the subscription was purchased (App Store, Google Play, or justinguitarapp.com)
  • A copy or screenshot of the receipt

I’ll contact the app team directly for you. Thanks for your patience and trust that their team will make this right for you!

Cheers,
Fanny

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