Problem with redeem subscription for lesson and songs app

Discuss the JustinGuitar Lessons & Songs App
1

Hi,
I purchased the app on 3/23 - got my welcome email and instructions on how to redeem my subscription. When I click on “open app and redeem” in the email it takes me to a “start a free trial page”. Not sure why - since I purchased the app and my card has been charged. I have emailed justin.feedback@musopia.net a couple times and no response. Any help would be appreciated.
Thanks, Jeff

2

One thing to try is making sure you are logged in to justinguitar.com first. I get a variety of emails from justin with links that only work if you are logged in.

3

Thanks Tony I tried that and it didn’t work. I think this app is not part of the justinguitar.com suite of offerings. Its a Justin app from a company called Musopia.

1 Like
4

That’s a shame. Sigh.

5

Just tagging @MusopiaApps - maybe you’ll get a quicker response on here.

6

Tagging @LievenDV for any possible liaison to help out here.

7

Hi Jeff,

Musopia and me are getting together (this afternoon ;)) to discuss how questions and issues can be directed best. I’m taking this along as example for subscription related issues.

I’ll try to get back to you asap

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8

Thanks Lieven. I appreciate the help. One suggestion would be for musopia to have some response to email requests sent to justin.feedback@musopia.net to let people know they have received mail and are working on it. Also, if you need more info from me (sales receipts etc) let me know. Thanks, Jeff

9

Thanks for your help. I’m sure it can be resolved very quickly if the musopia folks engage.

10

Thanks Richard.

11

Yeah its a shame, really looking forward to using the app - especially the guitar-karaoki style song book.

12

@jallison95120

Thanks, Jeff!

Musopia support team received your most recent message through the app (‘About’ → ‘Give us feedback’) and resolved the activation issue on your account. This is the best way to contact them because it includes technical details that allow them to assist you more quickly. They are also looking into why your earlier emails did not reach them.

If you need anything else, feel free to reply to their support email or comment here.

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13

Thanks Lieven,

I really appreciate all the help. Yes sending email to justin.ios.feedback@musopia.net through the app worked great. I’m up and running and app looks great !!!

Thanks, Jeff

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