I started Justin Guitars free beginner course about two weeks ago and like it VERY much. Today, I decided I wanted to check out the paid app. Then I hit the subscription option and see that it’s $104 for a yearly subscription, or $26 more if I want a 7-day “free” trial first. $26 is not “free”.
I know not everyone has as much of an issue with shenanigans like that as I do, but this kind of thing really turns me off
I think you may be reading it incorrectly. I tried the app years back and it was free for 1 or 2 weeks. $26 sounds like a monthly option.
@FannyJustinGuitar may have current details.
I liked the app through grade 2. At that point, at that time, it was no longer offering new material. I believe it now contains grade 3 material.
See for yourself https://imgur.com/a/56EnJjj
It’s $103.99/year, or $129.99/year with a 7-day free trial
The app is a tool JustingGuitar uses that is produced by a third party. It is integrated with Junstin content, and does cost money.
If you are looking for the free content, then you want to run thru the class content on the web site: https://www.justinguitar.com
The first pull-down is “courses”. Anything without a ‘$’ icon next to it is free. The courses are a little more complete than the app in my experience so far. Very close, but a bit more stuff. I’d use both together, but you certainly can just use the courses content. You are better off using the Justin links rather than finding them on YouTube as they won’t have advertisements.
You should also chek out the tools and see if those look useful. The practice sessions in some courses will drop right into your practice setup so you don’t need to fiddle with it yourself.
hmm, curious.
I got on a different browser that didn’t know I was logged into JG. I just went thru the front-page stuff like I was a new person looking to get the beginner app. I had a set of about 10 questions before I landed on that page.
I am in the USA. If you are not, maybe that could be a difference. I won’t send a link to my page since it seems to be maintaining some information I gave it about my existing knowledge and that would make a mess of your own answers.
Fanny (I linked earlier) can help, but she is likely still asleep in her part of the world. Hopefully, you can wait a half-day for her help.
Im in the US too.
I sent them a message through the contact form. Hopefully, they agree that the page I got was a bad look for them and change it. Such a good product marred by bad sales tactics.
Letter issues on it…
Can you please check here.
If there is a page with a link to App purchase that is different and does not lead to the currently available offers / discounts etc. then that is an inconsistency which needs fixing.
Thanks.
Hi all! 
I can see how the way this is currently displayed could be confusing. Thanks for flagging it @sequences!
To clarify:
Tagging the @MusopiaApps team here so they can take note of this and review how it’s being presented.
Cheers,
Fanny
I think the question from the OP is that the free trial portion seems to NOT be included in the 20% discounted price. My guess is that you didn’t intend that and it should be clear on the page the OP landed on.
thanks!
No, that screen is not “confusing”. It clearly says exactly what you described.
The issue is not HOW it is presented, the issue is WHAT is being presented.
Charging more for something you label as “free”, in my opinion, reflects very poorly on a company. It seems deceptive. I hope you can see that and chooose to change it.
Hi @Justice91423,
I completely understand why this feels frustrating — especially when you’re expecting the 20% discounted price to also include a free trial.
I’ve tagged Musopia, as they manage both the app and it’s promos. Hopefully they can take this into account for future promotions.
If you’d like, I’m also very happy to reach out to them directly on your behalf to make sure your concerns are clearly communicated.
Thanks again for raising this!
Cheers,
Fanny
To be clear. I was not “expecting” anything. This was/is the first time I saw a price for the service or any mention of a trial period (although digital subscription services nearly always include a trial period) or a “discount”. It’s unfortunate you don’t immediately see this is poor business practice for a company trying to build a brand. This is more like one-time shopper, usedcar salesman type $#!+.
Your language indicates you think you are trying to solve a problem FOR ME (“reach out to them directly on your behalf”). That is not what is happening here. I’ve already made my purchase. I don’t have a problem.
What is happening is a customer has taken THEIR time to identify a problem in YOUR product FOR YOU. And with @sequences help, we’ve even taken the time to explore the problem (finding the other purchase path with a different offer).
This is where you, ideally, say “Thanks for the help. We’ll take it from here.”, and go fix the problem.
You’ve already been thanked and they have said they’ll fix the problem
I do see what the OP is getting at. I’ve had several dialogues where I’ve informed a company that they have a problem, only for the conversation to then take a turn and become one of mollification of a complainant.
Hi @Justice91423, thank you for taking the time to share your valuable feedback.
To address this directly: the discounted annual option removes the trial and applies an additional reduction to the price, while the standard annual option includes the 7-day trial at the regular price, which is labelled on each of the applicable plans accordingly. The intention is not to charge for something labeled as free, but to offer different structures and options — some users prefer the trial, while others prefer the discount instead. Occasionally, we also run different promotions by offering a specific discount on the standard option with the trial included. That said, we understand how presenting it this way may feel inconsistent.
The broader point you’re making about brand trust and perception is noted. We certainly don’t want anyone to feel misled, even unintentionally!
We will review this with the development team and explore how we can improve the communication on pricing and trial to make it clearer and more consistent in the future.
Thank you again for raising this and for the thoughtful discussion around it. Your understanding is much appreciated. 
Isn’t this what we’re usually after when we complain? I rarely think that my complaint is going to make a big corporation suddenly “wake up & see their problems”!
No, what I want is to return an item when the item broke two days after the return policy date. Or for an exchange if company policy doesn’t normally allow it. I bought a Gibson Les Paul online & it arrived with a fret issue - I complained & Sweetwater provided free Plek service & paid for shipping both ways… in other words, they mollified me!!! Now, I’m a happy Sweetwater customer who continues to do business with them!
Most of all, when calling or chatting with a company about a problem, I really just want to be treated like a person & for the individual on the other end to be civil, honest & try to resolve the issue!
Mollification! That’s the name of the game in the Customer Service world! Whether it’s a discount or refund, additional products or services, or sometimes just an open explanation of what’s going on - like Musopia is providing the OP above… make us happy & we’re going to come back!!!
Tod
We’re at cross-purposes. I wasn’t complaining.
