In my experience, chat rooms tend to become the death of strong communities like this one, which is why Iâm not in favour.
Several years ago I was part of a number of local and not-so-local communities which were active and pretty vibrant but, at the same time, useful and focused.
I estimate we would normally get an average of 2-3 posts per day per community. Sometimes we had hardly any posts in a given week, and other times we had 20 or 30 posts per day, depending on what was going on at the time.
And, because it was a posting community, not dissimilar to this one, the conversations were grouped, relevant, easy to navigate, and long lasting.
Then people started using chat. Very soon, no-one used the community forums any more. We went from 2-3 focused posts a day to 50-60 totally unfocused ones.
Conversations became ephemeral, rambling, undisciplined, and difficult to follow. People asked the same questions all the time because it was impossible to point them to where they had been previously answered, and people thought it was fine to post stickers, memes, and other nonsense which ended up polluting the stream to the extent that the more useful conversations were pushed out.
Many important contributors and people including some who were instrumental in organising, moderating and running the communities, were sidelined or even alienated.
Eventually, most of those communities died because their original purpose (communication and sensible discussion of important community issues and events) wasnât been fulfilled by the new chat communities, simply because chat communities are REALLY BAD at that.
And before someone says it, yes, I include Discord in that. Iâm a member of several Discord communities and rarely use them because they are simply dreadful for anything other than having a real-time chat. And that goes for all the other chat-like tools I have used including Slack, Wire, Viber, Google Hangouts/Chat, MS Teams, WhatsApp, Signal, Line, Messenger, Telegram, etc.
These tools have a place and that place is where you want or need to have relatively immediate, ephemeral real-time conversations.
The trouble is, if you give people the option to use these tools alongside the tools like this forum they will use the chat tool in preference even when it is inappropriate. As much as you try you will not be able to stop conversations gradually, and irreversibly, moving to chat. And that then is the death of the community.
So my vote is a strong and informed NO to Discord, or any other official chat capability for this community: itâs not needed and I strongly believe it will be the eventual downfall of this wonderful community.
Cheers,
Keith