I’ve just moved from BT broadband to sky broadband (uk based). Since the move the app will not load properly. It does the Musopia screen and the percent complete gets to 50% then it slows right down. I get get an error message and a code to email support. The app will finish loading after another minute or so. Video lessons play with little or no problem. The songs thoug, the initial screen is quick to load but when I press play it’s a wheel of death. Sometimes the song will play after 20 seconds or so, sometimes it simply errors.
Any ideas on broadband settings etc.
I have emailed support but have nothing back yet…
It looks like the new release (3.17.2) on 4th January has improved things. The app still takes time to load and I get an ‘slow load’ message but the songs now play immediately so it’s workable at the moment.
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Update - that was too good to be true. I suspect it’s something to do with fire base analytics. I see BT have had problems not allowing traffic to that site and the app uses Firebase to capture analysis data
Continuing the discussion from Sky broadband and the app:
I have this issue too. I never had this issue until recently when several things happened - BT to Sky, the app updated and iOS updated. I too got nowhere with Musopia. I am on iOS 18.2.1 presently and it is still an issue. I’m not technically expert enough to delve into Sky routers etc., I just want a simple solution. At the moment the App is pretty useless and my subscription ticks on. ….
Hi Everyone,
We are currently in communication with Sky regarding this issue as we have had multiple reports that it is limiting access to the app.
We will report back here once we have an answer from them and we apologise for any inconvenience caused by this.
In the meantime, please try to use a separate internet connection or mobile data to access the app.
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