The AutoScroll feature doesnāt work right, at least on āCanāt Help Falling in Loveā. It starts, but after a few seconds it stops, and I have to keep advancing the song manually.
Hey @NolaBill, thanks for reporting this!
Could you please let us know which browser and device youāre using, so we can try and reproduce the issue?
Edge and a Samsung Book 8 laptop
Thanks! Weāre looking into it and will get back to you.
Thank youā¦
Hey @NolaBill
I need your help! Our dev team tried to reproduce the error but didnāt succeed.
Could you try to āinspectā your browser so we might find a clue of whatās causing the problem?
Hereās what weād like you to do:
- Go to Preferences > Advanced > enable āShow Develop menu in the menu bar.ā
- Go to the song page and open the developer tools console by pressing āCommand+Option+C.ā
- Launch Autoscroll and see if any errors pop up in the console.
Could you send us a screenshot of that test? Big thank you, and sorry for the hassle!
Ok, stupid question. Where do I find Preferences? Iām not particularly computer savvy. On another note, I did an experiment and signed into JustinGuitar on my desktop, and I did not have any problems with the Autoscroll. Perhaps the problem is in my laptop. Iāve had battery problems in the past and some internal parts were damaged.
Hey - Iāll be taking over this issue for now! Glad to hear itās working on your desktop. If you still want to check, try right-clicking anywhere on the page with your mouse, and select Inspect. Cheers
Fanny,
I did what you recommended and that seemed to clear up the Autoscroll problems with my laptop. I donāt know how, but it worked. Thank you so much. Now, does that same technique work to fix bad guitar playing?
Yay Iām glad to hear that! Cheers & best of luck on your guitar journey
Thanksā¦